We have an exciting opportunity for a Chief Clinical Officer who will provide leadership that establishes and reviews outcome and process standards of care for Eden’s School, Adult Services, and Outreach programs. This incorporates oversight and development of all clinical staff as well as maximizing employee/client outcomes by means of a comprehensive quality management approach. The CCO is the subject matter expert at Eden in regards to clinical protocols and associated educational offerings.

PRIMARY RESPONSIBILITIES

• Provide supervision, training, and oversight for Eden’s clinical staff, with a particular focus on applied behavioral analysis (ABA), as well as other evidence-based naturalistic interventions.
• Direct, refine, and advance Eden’s clinical model to remain current with state-of-the art research and evidence-based practices.   
• Develop effective systems for evaluating, monitoring, and improving overall clinical efficiency, individual and family outcomes and staff performance with regard to support for individuals in Eden’s School, Adult Services, and Outreach.  
• Collaboratively support the diversification of revenue streams and closely manage program expenses to ensure the financial sustainability and growth of the clinical services department. 
• Provide leadership, management, and clinical direction for a team of clinical staff including Board Certified Behavior Analysts (BCBAs), Assistant Directors, behavior specialists, and administrative staff: 
  • Create outcome, process standards and benchmarks for critical aspects of quality control and risk management through the use of Quality Management Systems (QMS).
  • Oversee the Quality Assurance Committee (QAC) responsible for reviewing and analyzing trends of complaints, risks, unique cases, incident reports, and program evaluations.
  • Develop standards of care and related measurement tools.
  • Oversee implementation of standard of care measurement tools.
  • Ensure clinical compliance with regulatory bodies.
  • Ensure complete and accurate documentation and implementation of all performance improvement activities.
• Ensure that all Eden programs utilize best practices and ensure compliance with regulations when developing behavior support plans aimed at reducing both frequency of occurrence and the episodic severity of the behavior:
  • Maintain up-to-date, comprehensive protocols for plan development, implementation, staff training, and monitoring.
  • Supervise clinical staff to include two (2) Assistant Directors of Clinical Services and all Behavior Analysts (BCBAs) and Behavior Specialists.
  • Oversee program review through the Behavior Management Committee (BMC) and Human Rights Committee (HRC).
  • Ensure compliance with all state and federal regulations.
• Co-serve with the Chief Program Officer as staff resources for the Program Committee of the Board. 
• Serve as the Eden representative at conferences and events related to autism and ABA; serve on related committees, panels and boards.
• Adhere to policies and procedures and accept responsibility for outcomes; accept responsibility for the completion of all job-related tasks and training requirements. 
• Ensure that all communications are professional and informative, sharing required information as necessary and with clarity. 
• Understand the needs of individuals served and advocate for their benefit; support families and staff in order to better the lives of the individuals that Eden serves.

POSITION REQUIREMENTS

Education:  Doctoral degree in psychology, education, special education, speech and language, or a related field is strongly preferred. A master’s degree in a related field combined with an exceptional track record of related experience and accomplishments will also be considered.

Certifications:  Board Certified Behavior Analyst (BCBA) Certification is required. Licensure in any associated field(s), if available, is strongly preferred.

Experience: 

• Ten (10) years of post-graduate experience leading and supervising autism intervention programs clinically and fiscally, including relevant experience in working with individuals with severe and challenging behaviors using positive practices.
• Five (5) years of senior leadership experience managing clinical staff, including the development and implementation of effective systems for evaluating staff performance and maximizing efficiencies. Experience with behavioral assessments (FBA and FA) and development of observational measures and progress monitoring, including standardized instruments (e.g. ADOS, ADI-R, VABS, PLS, and Mullen Scales of Early Learning).

Specialized Skills and Knowledge

• Exceptional clinical skills in treating individuals living with autism that are strongly rooted in ABA but with a strong knowledge of emerging naturalistic behavioral interventions including positive behavioral supports and a commitment to application of these best practices.
• Proven track record to provide strategic and functional oversight to clinical quality improvement program(s).
• Proven leadership in building awareness of scientifically-based behavioral practices, interventions and treatments and the application benefits and appropriateness of these to Eden.
• Ability to lead through personal influence and inspiration, rather than via authority.
• Proven ability to drive and manage major change and transformation in a systematic iterative way, engaging leadership, board, staff, families and others in the process. 
• Proven track record of being able to create a vision and develop a strategic plan in concert with other senior management team members.
• A strong teacher, with the ability to model and demonstrate behaviors to others.
• Ability to learn, thoroughly understand and demonstrate Professional Crisis Management (PCM) techniques and requirements to keep participants/students and staff safe.
• Proven commitment to and passion for clinically helping individuals with autism and their families over the course of their lifespan.
• Exceptional clinical supervision and leadership skills with an ability to lead, manage, administer and communicate effectively across the organization and with a team of direct and indirect staff with varying skill levels.
• Demonstrated ability to ensure cooperation within his/her department and across an organization.
• Demonstrated ability to effectively interact and communicate with individuals and groups both within and external to Eden to achieve desired results.
• Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis.
• Outstanding oral and written communication skills, including strong presentation abilities.
• Fiscal management skills necessary to sustain and grow programs and services.
• Ability to lead with passion, a sense of urgency, and a commitment to ethical behavior and integrity.
• Ability to relate clinical concepts to lay individuals and approach problems with common sense and appropriate judgment.

Personal Characteristics

• A person of the highest personal and professional integrity.
• A strategic thinker who is able to translate strategy into action plans and desired outcomes.
• Emotional intelligence; one who is able to maintain a professional approach, objectivity and manner of dealing with problems and receive constructive feedback without reacting defensively.
• Superior time management, with a dedicated focus to maintain a presence and administrative duties in the office while also regularly visiting the off-site locations.
• Collaborative style; enjoys teaming with others.
• A hands-on orientation yet managing with appropriate delegation.
• A good listener; one who is inclusive, encourages input and is respectful of others opinions and ideas.
• Strong intellect and intellectual curiosity; a continual learner and thought leader.
• Honest, transparent, and collaborative communication and work style.
• An orientation toward using data and metrics to make informed decisions.
• Empathy for the communities which Eden serves and respect for those who work on their behalf.
• Confident, poised professional presence – one who enjoys spending time with the people who work at and are served by Eden and has the gravitas to influence others at all levels, including family members.
• Fortitude, perseverance, and a sense of humility; an individual with a positive spirit who can emotionally and behaviorally handle difficult individual and group dynamics.
• A strong work ethic and ability to thrive in a 24/7 organization.
• A sense of personal and professional responsibility to Eden and a passion to help the organization achieve its stated objectives.